I started working in tech almost 20 years ago. From technical support in call centers, to building software test labs at Microsoft, to deploying and training aerospace software at Boeing, I have had opportunities to experience product development from multiple directions.
My entire time at Boeing was spent interacting with multiple aerospace user personas, in the high-paced, high-pressure environment of an airline maintenance operation. I attended college for Graphic Design while I built my career there. Later, I was selected by leadership to be their Chief UX Designer, responsible for reimagining and redesigning the key maintenance data delivery channels for Boeing. By founding the Customer Advisory Board, I inspired Boeing to better embrace user-centered design.
I left Boeing to join a startup I cofounded: in8development. I am responsible for all things creative. I also lead the product management, working directly with the business and development teams.
I believe very strongly in involving users early and throughout the design and development process. Over the years, I have been fortunate enough to share this passion with others. Designers and non-designers alike.
While at Boeing, I spoke at their UX Summit about the work I was doing with the Customer Advisory Board. I also met with several other organizations to share my philosophy and our results.
I gave the opening keynote for the first User Experience track of the Open Mobile Summit, in San Francisco, November 2016. Below is a video of the audio track, paired up with the slides as they were being talked. I share insights into how my team is working with a Customer Advisory Board to help inform the design process, and building customers' trust by involving them in the design process.
The message of involving users in design projects early, building relationships and trust, has been well-received. So well-received that I was invited to speak at the next Open Mobile Summit, as well as at London Tech Week.