Designing healthcare platforms trusted by 400,000+ users
Summary
My Work
As MedBridge’s Senior Product Designer, my role was to design products that helped “close the loop” across the enterprise product suite. Closing the loop (see graphic below) meant enabling providers to build therapy programs for patients, monitor progress, measure outcomes, track and report metrics, and interact with patients in real time. This work included redesigning selected existing products and researching and designing key experiences such as the patient profile, program adherence data, and telehealth video interactions.
My Role
I was responsible for all user research, UX, visual, and interaction design for the products I worked on. I collaborated closely with product management on overall strategy and provided complete design assets to development, including mockups, redlines, and visual assets. Throughout implementation, I worked with development to ensure shared understanding, iterating and adjusting designs as needed.
Users & Environment
MedBridge provides enterprise continuing education solutions across a wide range of medical fields, including physical therapy, athletic therapy, occupational therapy, nursing, medical assisting, and speech-language pathology. Their products include several patient-facing portals, ranging from responsive web applications to native iOS and Android apps, allowing healthcare providers to access education and patient information.
Providers work with patients in clinics, hospitals, care facilities, homes, and workplace settings. Patients vary widely in age, physical ability, and cognitive ability, which informed the need for accessible, flexible, and clear design solutions across platforms.
“Aryk’s design process is both collaborative and efficient. He balances creativity with practicality, ensuring that his work not only looks great but also addresses real user needs and business objectives.”
Selected Projects
My work at MedBridge was the left half of the circle; an integral part of completing their enterprise product offering.
Research
Note: For much more detail on my research and design process, check out: Select an Airplane Case Study
Program Adherence
This work was the second phase of a broader Patient Profile redesign, focused on helping providers understand patient adherence to prescribed programs and its impact on outcomes. Research shows that adherence to home exercise programs in physical therapy is often low, with only about 35 % of patients fully following their prescribed plan, highlighting a significant opportunity to improve outcomes through better adherence support.
I conducted competitive analyses and found that adherence reporting among MedBridge’s competitors was often limited or absent. To ground the work in real-world needs, I led interviews with providers, administrators, and end users across 5 strategic MedBridge customers, using early conversations to understand current tracking practices and follow-up sessions to review mockups, prototypes, and the working product.
A key insight was that adherence trends alone were not enough. Providers needed context to understand why patients were struggling, which led to the inclusion of mechanisms for patients to report barriers and enabled more informed, responsive care.
Sketches & Exploration
An early sketch, based on a requirements discussion with the Product Manager
Closing in on the final design iteration. Exploring concepts for review with the team.
Early user research. Notes and user flow from a call with a provider.
Sketching ideas for the line chart interaction and visual.
Sketching a concept for a detail drawer that gave user more info on a given topic.
Telehealth
Telehealth was a key part of MedBridge’s effort to close the loop between providers and patients. I worked on the early research and design of a flexible, user-friendly video conferencing solution that could be integrated into both provider tools and patient-facing web and mobile apps.
Because telehealth billing and regulations were still evolving, a major part of the research focused on reviewing regulatory guidance, organizational policies, and academic literature to understand constraints on product design and adoption. I also conducted interviews with MedBridge customers, which confirmed strong interest in an integrated telehealth solution while surfacing technical and operational challenges that informed subsequent design decisions.
Sketches & Exploration
Initial patient flow, pre-research, pre-kickoff. Just trying to imagine how it might fit within the MedBridge experience.
Sketching layout options based off the features available from the video chat SDK.
Additional research resulted in an updated patient flow, with more requirements.
Patient Portal Mockups
Description
The Patient Portal was the primary web experience for patients to access and complete their prescribed exercise programs. Built as a progressive web application, the experience adapted on mobile devices to feel consistent with MedBridge’s native mobile apps. This project was a full rebuild, replacing an aging application built on outdated technology with a modern, scalable foundation.
Problem
The challenge was to modernize the portal while supporting all existing functionality and maintaining consistency across platforms. The design needed to feel clean and approachable without becoming sterile, align with MedBridge branding, and remain consistent with established mobile app patterns. At the same time, strict HIPAA constraints limited direct patient research, even though patients were the primary users of the product.
Solution
To address research constraints, I developed a research plan that relied on patient stand-ins, including MedBridge employees unfamiliar with the portal and external participants who matched our target demographics. Participants were asked to complete realistic scenarios using the existing portal, followed by prototype evaluations to validate design decisions and guide iteration. Over time, the research expanded to include additional customer personas and internal stakeholders.
The resulting design introduced a richer visual system that scaled effectively across desktop, tablet, and mobile devices. Accessibility gaps in the existing portal were identified and resolved, particularly around contrast ratios and reliance on visual or audio cues. In addition to modernizing all existing functionality, several new features I proposed were incorporated into the final product, including playlist customization, a full-screen video experience, and a more robust Activity page.
The updated Landing Page, Player Page with vastly improved accessibility, and Activity Page showing the full program with adherence. A lot more information, organized in a way that makes sense to users.
Corresponding Mobile Views
Program Adherence Mockups
Description
Program adherence data is critical for providers, administrators, and clinic leadership to understand patient progress and outcomes, but it also plays an important role in keeping patients informed and engaged in their own care. Key metrics include exercise completion, pain and difficulty ratings, and reported barriers to adherence such as lack of time or equipment. In many cases, insurance reimbursement is tied to treatment outcomes, and research shows that stronger program adherence is closely associated with better results for both patients and providers.
Problem
Prior to this project, MedBridge provided only basic adherence information, showing whether exercises were completed on a given day within a confusing seven-day sliding window. This limited view made it difficult for providers to understand trends or intervene effectively, and it offered patients little visibility into their own progress over time. At the same time, existing product architecture required that any new information be integrated into the Patient Profile without pushing critical program details further down the page.
Solution
Through user research, I confirmed that adherence information was valuable not only to providers, but also to patients when presented with the right level of clarity and context. I designed an interactive adherence card and placed it directly below the patient’s core information, making progress visible without disrupting the overall layout.
The solution visualized adherence over time in a way that allowed providers to assess trends while helping patients better understand their own progress. Users could select data points to explore program-specific details, access a full-page view for deeper insight, and review skipped exercises, pain and difficulty ratings, frequency of attempts, and reported barriers. Additional layers of detail were available through a secondary drawer when needed.
The result was a clean, approachable experience that kept both providers and patients within three clicks of meaningful, day-to-day adherence information. Nearly all of this data had been unavailable prior to this redesign, significantly improving shared understanding and more informed action.
Corresponding Mobile Views
Telehealth Mockups
Description
MedBridge was among the early entrants in pursuing a comprehensive telehealth solution as regulations began to evolve and expand insurance reimbursement for virtual care. The approach was intentionally phased, beginning with video conferencing and chat, with future phases planned for scheduling, billing, and additional services. The goal was to support meaningful provider–patient interaction while fitting naturally into existing clinical workflows.
Problem
The telehealth solution needed to work for a wide range of providers across different professions, as well as for patients with varied demographics, abilities, and levels of technical comfort. Key concerns included usability across personas, reliable performance in environments with limited connectivity, and adoption across a broad range of devices.
There were also technical constraints. MedBridge leadership selected an off-the-shelf video conferencing SDK, which introduced limitations that directly influenced interaction design, feature prioritization, and overall system behavior.
Solution
Through multiple interviews with providers, patients, and administrators, I found that nearly all participants were already familiar with video conferencing tools, whether through professional platforms like Zoom or WebEx, or everyday products such as FaceTime and Skype. This familiarity informed a phase-one solution that emphasized clarity, predictability, and ease of use.
The initial release focused on a straightforward video conferencing experience, augmented with features that supported clinical context and continuity. These included note-taking, call history, patient consent flows, and post-visit satisfaction surveys. Together, these elements created a foundation that supported both provider efficiency and patient confidence, while setting the stage for future telehealth capabilities.
Provider Experience: Video conferencing component woven into the Patient Profile
Patient Experience: Video conferencing component added to the landing page of the Patient Portal
Patient Profile
Description
The Patient Profile served as a provider’s primary entry point for reviewing patient information prior to a visit. Providers used it to access personal details, program adherence, patient satisfaction responses, and exercise program information, often spending time reviewing progress and adherence before meeting with a patient.
Problem
Although this project involved a full technical rebuild, it was fundamentally a redesign. Existing constraints limited how much the overall information architecture could change, and all current functionality needed to be preserved. The primary challenge was to modernize the experience while introducing more comprehensive and interactive views of program adherence and patient satisfaction, without disrupting established workflows.
Solution
I conducted research jointly for the Patient Profile and Program Adherence efforts, as insights from one directly informed the other. Research revealed that the Patient Profile was often used less for deep interaction and more as a transitional step on the way to building or reviewing a home exercise program. This insight shaped a design that prioritized scannability, clarity, and faster access to the most relevant information.
The final design leaned into a more dashboard-inspired layout, bringing key data such as adherence and satisfaction forward while maintaining familiar structure. While not a full dashboard, the approach introduced clearer hierarchy and a more holistic view of patient progress. Users responded positively to the cleaner organization and the addition of adherence and satisfaction data, which made the portal more useful as a preparatory and decision-support tool.