My Design Process

My process balances the academic, scientific, and personal aspects of design. I believe in building solutions by applying industry best practices (e.g., Jakob Nielsen’s 10 Heuristics, Design Thinking, Pragmatic Marketing, etc.) to my collaborative, user-centered approach. I don’t believe in designing in a vacuum, and cherish the opportunity to review my work directly with the intended end users.

See a case study of this process in action

Read more about how my design process took a feature's approval rating from **0% to 79% positive**.

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Airline Process Review

Deep diving into understanding how product is used by end users.

Task Observation

Taking notes while a user walks us through his use of the product.

Like/Dislike Exercise

Three airline participants giving feedback during a design workshop.

User Feedback

Before replacing an existing product, we gathered user feedback on various aspects of the current product.

RESEARCH

User Interviews
Task Observation
Persona Building
User Journeys
Competitive Analysis

Design Sketch

An early sketch of a potential solution a project at Boeing.

Design Sketch

An alternative early sketch of a potential solution a project at Boeing.

Tablet Sketch

A rough sketch tablet view of a responsive web product I worked on.

Phone Sketch

A rough sketch phone view of a responsive web product I worked on.

Boeing Wireframe 1

Wireframes of some of the previous sketches.

Boeing Wireframe 2

Wireframes of some of the previous sketches.

Refined Mockups 1

Refined mockups of the previously shown wireframes and sketches.

Refined Mockups 2

Refined mockups of the previously shown wireframes and sketches.

Exploratory Sketches

Sketches and exploring concepts during a user interview.

User Interview Notes

Notes from a discussion with end users on a feature in Slate.

User Interview

Notes from a discussion with end users on a feature in Slate.

Design

Wireframes
Storyboards
Lo-Fi Mockups
Rapid Prototyping
Hi-Fi Mockups

Design Review

On-site visit to present designs to airline mechanics at the airport.

Design Review

Presenting a beta version of our software to a room of Boeing internal users.

Usability Testing

Preparing end users to walk through a prototype and give feedback.

Sharing

Presenting progress of our design effort to a group of Boeing conference attendees.

Feedback Gathering

After a design review and usability testing, I led a workshop through a feedback gathering session.

Design Sketching

Feedback during reviews and discussion can lead to sketches of new concepts.

Sketching
Design Review
Usability Testing
A/B Testing

Boeing Mockup

Final iteration of the mockups for this feature, after three rounds of user feedback.

Updated Mockup

Final iteration of the mockups for this feature, after three rounds of user feedback.

Onboarding Mockup

Example of a mockup from a project at Boeing

What's New Mockup

Example of a mockup from a project at Boeing

ITERATE

Review Feedback
Update Mockups
Revise Prototypes
Repeat as Needed

Amsterdam Global Conference

Presenting designs and prototypes to Boeing’s global digital conference in Amsterdam.

Reviewing Feedback

Reviewing user feedback, during a workshop. Ensuring clarity and discussing aloud.

Sharing Designs On-site

Walking airline users through a prototype

Sharing Designs On-site

Walking more airline users through a prototype

In-Plane Testing

An airline user testing a mobile prototype during a flight to Helsinki

Mechanic Testing

Airline mechanics testing a mobile prototype

REVIEW

Feedback Review
Final Design Review

Slate on Surfacebook

A custom-built Windows 10 investigation application

Product on a 787

A product a designed running on a Virgin Atlantic 787 cockpit computer.

Improved Search

A design for Boeing’s Toolbox application showing a much more user-friendly search

Improved Data Viewing

A design for Boeing’s Toolbox application showing a better way to view text and graphical data together.

Mobile Usage

Showing what it looks like when the responsive version of one of Boeing’s products is used planeside.

Stylesheet Designer

A design for Boeing to give their employees a way to make customer changes without clogging up development.

Digital Redlines

Example of redlines provided to my front end development team

Analog Redlines

Sometimes it is faster to break out a red pen.

DELIVER

Final Hi-Fi Mockups
Interactive Prototypes
Redlines & Specs
Styleguide